Privacy Policy

Depending on how you use the Service, we may collect:

• Account information, such as your email address, encrypted password credentials, Google or Apple account identifier, name, authentication records, and credentials for candidate accounts created with supported employer systems when you authorise automatic applications.
• Profile and application information, including contact details, profile photo, location, date of birth, address, resume content, employment and education history, skills, portfolio links, work eligibility, salary and role preferences, and answers needed for applications.
• Service activity, such as saved jobs, match scores, generated materials, application status, automation preferences, plan, credits, and subscription records.
• Purchase records, such as subscription and invoice records from Stripe, which processes card payments on the website (we never receive your full card number). When you subscribe in the iPhone app, Apple processes the payment and we receive the purchase details through RevenueCat, our in-app purchase provider: the plan bought, transaction identifiers, purchase, renewal, and cancellation dates, and the price and currency. We never receive your Apple payment details.
• Necessary service records, such as the authoritative apply request and saved job disposition used to perform your requested action, prevent duplicates, and investigate failures. These core records contribute to commercial Market Insights only in the aggregated, de-identified form described above.
• Product analytics, such as coarse page area, job-card impressions and opens, result-count bands, application actions, Personal Agent session or tool outcomes, and broad job attributes such as role family, country, workplace type, and ATS provider. This event stream does not accept exact search text, resume text, application answers, messages, voice transcripts, credentials, or precise addresses.
• Optional Personal Agent conversations, including microphone audio, live transcripts, and typed messages when you choose to talk or type to the Personal Agent. The conversation also uses a bounded snapshot of your signed-in FEIVO profile and job-search activity.
• Technical information, such as device, browser, IP address, session cookies, security events, and basic diagnostic logs. In the iPhone app this also includes a push-notification token if you allow notifications, and a Live Activity token while an applications Live Activity is running.
• Communications you send to us, including support requests and feedback, plus limited processing records and security checks when an employer requires an account-verification message to pass through a short-lived FEIVO-managed address.

We may use personal information to:

• create, secure, and support your account;
• build your job-search profile and remember your preferences;
• find and rank roles that may match your background;
• prepare resumes, cover letters, and application answers from information you provide;
• provide an optional live voice conversation grounded in your FEIVO profile;
• submit and track applications that you authorise;
• create, verify, and reuse supported employer candidate accounts;
• provide plan, billing, credit, and transactional email features;
• prevent abuse, investigate errors, and improve the Service; and
• create aggregate product, labour-market, and application-friction insights (Market Insights);
• comply with law and protect users, employers, and our Service.

FEIVO may use automated systems to score job matches, recommend roles, draft application materials, and progress applications according to the controls you select. These outputs can be incomplete or incorrect and should be reviewed where the Service offers a review step.

You control the information in your profile and whether supported application activity runs in manual or automatic mode. Automated matching does not make hiring decisions; employers remain responsible for their own recruitment decisions.

The Personal Agent is optional. It can use the signed-in customer features you clearly ask for, including searching current FEIVO jobs, refreshing application status, updating customer-editable profile and application preferences, managing Autopilot, reading or acting on your Candidate Inbox, managing saved jobs and in-progress applications, and showing your account or referral information. When you clearly ask it to apply to an exact role, it can immediately create the application and initiate FEIVO's supported employer-submission workflow without a second confirmation screen. When you clearly ask it to handle a pending application question, it can compose an answer from your existing FEIVO information and the matching job context, save the answer, and resume the application. It cannot invent a missing fact, access FEIVO's internal or administrative systems, change billing without your action in the secure billing portal, or bypass legal acceptance, account-security, CAPTCHA, or employer-verification steps. Its output may still be incomplete or incorrect.

Some FEIVO features send information to OpenAI, a third-party AI provider, so the feature can work. We send only what each feature needs:

• Reading your résumé. When you upload a résumé, its text is sent to an OpenAI model to pick out your contact details, work history, education, and skills. FEIVO keeps only details that appear in the résumé text, and its own rules fill in the profile if OpenAI is unavailable.
• Searching for jobs. Search text you type to find jobs is sent to OpenAI to be turned into an embedding, a list of numbers FEIVO uses to find related roles.
• The Personal Agent. When you talk or type to the Personal Agent, your messages, the recent conversation, a bounded snapshot of your FEIVO profile and job-search activity, and, during an unmuted voice session, your microphone audio and its live transcript are sent to OpenAI. OpenAI's GPT-Live model runs the voice conversation, and OpenAI language models answer typed messages, choose which FEIVO tools to use, and can run a web search for public information you ask about.
• ChatGPT, if you connect it. If you choose to connect FEIVO to ChatGPT, the FEIVO information you ask for there, such as job matches or application status, is sent to ChatGPT and handled under your ChatGPT account and OpenAI's own terms and privacy policy.

Outside these features, FEIVO does not send your personal information to an AI provider. Match scores, application answers, and cover letters prepared outside the Personal Agent come from FEIVO's own systems.

For résumé reading, job search, and the Personal Agent, OpenAI processes this information for FEIVO as a service provider and may do so in the United States and other countries. OpenAI may keep provider-side data according to FEIVO's provider configuration and its agreement with FEIVO, as described in Retention and security below.

We may disclose information only as reasonably needed to:

• operate the Service through providers for hosting, databases, authentication, email, AI processing (see Third-party AI providers above), analytics, security, payments, and in-app purchases;
• send authorised application information to employers, recruiters, job platforms, or applicant-tracking systems;
• complete a business transaction with appropriate safeguards;
• comply with law, court orders, or valid government requests; or
• protect rights, safety, security, and prevent fraud or misuse.

Some providers may process information in countries other than your own and under different privacy laws.

FEIVO may provide customers or commercial partners with aggregate Market Insights only after applying cohort thresholds, coarse categories, rounding, and a publication delay. Suppressed cells and customer-level events are not part of those products, and recipients are not permitted to attempt re-identification.

When you talk or type to the Personal Agent, OpenAI processes the bounded profile snapshot, the recent conversation, and your typed messages to provide the conversation, and may run a web search for public information you ask about, such as an employer you are interviewing with. While a voice session is active and unmuted, microphone audio and its live transcript are sent so the conversation can flow without a separate speak control. Voice is optional and requires microphone permission in your browser or the iPhone app, and a voice session that goes quiet closes itself after a short time. When the agent uses a FEIVO customer tool, FEIVO processes that bounded request in your signed-in account. This can include customer-requested profile, preference, Autopilot, Candidate Inbox, saved-job, application, referral, and secure-navigation actions. A clear request to apply can send your authorised application information to the supported employer system as the workflow progresses. A clear request to handle a pending question can save the answer and resume that same employer workflow.

If you use address suggestions during onboarding, the address text you type and the suggestion you select are sent to Google Maps Platform to return and resolve matching places. You can instead enter an address manually. Google's use of that information is described in its Privacy Policy.

We use cookies and similar technology that are necessary to keep you signed in, protect account sessions, remember basic choices, and operate the Service. Product analytics use FEIVO's authenticated first-party event endpoint and do not add a third-party advertising or cross-site tracking cookie. We also use Vercel Web Analytics to measure public-page visits, referral sources, and completed signups by signup method. This acquisition measurement does not use advertising cookies or include your email, account identifier, resume, application content, or URL query parameters. Private dashboard and onboarding pages are excluded from visitor tracking.

We retain information for as long as reasonably needed to provide the Service, maintain business and security records, resolve disputes, and meet legal obligations. Retention periods vary by the type of information and why it is held.

Product-event rows expire after 24 months and are deleted with your FEIVO account. Market Insight aggregates may be retained longer once they have been effectively de-identified and no longer contain a customer identifier.

In the Personal Agent, FEIVO does not write microphone audio or the live transcript to its database, and does not record voice sessions. So that a conversation is still there when you come back, its text and result cards are kept in this browser's local storage for your signed-in account only; FEIVO's servers do not store them, short-lived action references are never saved, and “Start a new conversation” deletes them from the browser. Microphone audio is never saved. FEIVO retains limited, content-free security records for session creation and tool outcomes. Customer actions completed through the Personal Agent create, update, or delete the same FEIVO records as the corresponding action elsewhere in the signed-in product. For example, an application request retains its job, application-state, credit, and submission-evidence records, and an Inbox reply retains its normal conversation and delivery records. OpenAI may process or retain provider-side data according to FEIVO's provider configuration and applicable agreement.

When a supported employer blocks an application until its Candidate Home email is verified, FEIVO may create a random, short-lived address for that exact application attempt. Guest applications and accounts that can continue without blocking verification do not use this email flow.

FEIVO temporarily processes the message to authenticate the sender and extract only the expected verification link or code. We do not store or forward the raw message, sender address, inbound alias, subject, body, body hash, attachments, link, or code. Any notification sent to your FEIVO account uses fixed safe text and does not contain the original message or verification secret.

We retain a redacted processing record containing status and reason categories, opaque correlation and replay values, and timestamps. Processed, rejected, and failed records are deleted once they are more than seven days old, and records linked to you are deleted when your FEIVO account is deleted.

When you complete account setup, FEIVO provisions one persistent Candidate Email address for your account. That address and encrypted employer conversations are retained while your FEIVO account remains active or has a paid subscription. They are revoked and their stored content is deleted when you delete your account, or when your account has no paid subscription and has been inactive for more than six months. Our email provider may retain its own temporary processing copy under its published retention terms even after FEIVO has deleted its stored copy.

We use reasonable technical and organisational safeguards, but no internet or storage system is completely secure. Keep your password private and tell us if you believe your account has been compromised.

You can review and correct much of your profile from your account. Depending on your location, you may also ask to access, correct, delete, or receive a copy of personal information, object to or restrict certain processing, or make a privacy complaint. You can also ask us to delete your account at any time, as described below.

The Personal Agent is optional. You can end a voice session at any time, mute the microphone, type instead, clear the conversation, or use the rest of FEIVO without it. Ending a session or clearing the conversation does not cancel an application that a completed agent action already started.

We may need to verify your identity before completing a request. Some information may be retained where required for security, legal, or legitimate record-keeping purposes.

You can ask us to delete your FEIVO account at any time by emailing support@feivo.ai from the email address on your account, with “Delete my account” in the subject. We may ask you to confirm the request so that nobody else can delete your account, and we will email you when the deletion is complete.

Deleting your account removes your profile, résumés, saved jobs, application history, preferences, and the credentials FEIVO stored for employer candidate accounts. It also revokes your Candidate Email address, deletes its stored conversations, and deletes your product-event rows and the verification-processing records linked to you, as described above. If you have a website subscription, we cancel it when we delete your account.

Some information is kept after deletion: records we must keep for tax, accounting, legal, security, or fraud-prevention reasons, such as payment and invoice records; Market Insight aggregates that no longer identify you; and applications already sent to an employer, recruiter, or job platform, which they hold under their own policies. Contact them directly to delete their copy. Provider-side data held by OpenAI or another provider is handled under that provider's terms.

Deleting your account, or deleting the iPhone app, does not cancel an App Store subscription. Cancel it in your Apple Account settings: on your iPhone, open Settings, tap your name, then tap Subscriptions.

The Service is intended for people who are legally able to seek work and enter into these Terms. It is not directed to children under 16, and we do not knowingly collect personal information from children under 16.

We may update this policy as the Service changes. We will update the date above and provide additional notice when a change is material and notice is required.

For privacy questions, requests, or complaints, contact support@feivo.ai. Please do not email passwords, identity documents, or other highly sensitive information.